FAQs

Q1: What products does Elvore sell?

Answer: Elvore is an independent brand specializing in high-quality, minimalist Tote Bags and Shoulder Bags. We focus on combining durability with modern style to provide reliable accessories for your everyday life.

Q2: How long will it take to receive my order?

Answer: We ship exclusively via FedEx within the United States. Our delivery timeline is as follows:

• Order Cut-Off Time: 5:00 PM (GMT).
• Handling Time: 1–2 Business Days (Monday–Friday).
• Transit Time: 4–6 Business Days (Monday–Friday).
• Total Estimated Delivery: 5–8 Business Days.

Q3: What are Elvore's shipping fees?

Answer: We are pleased to offer Free Shipping on all orders within the United States. There are no hidden fees, and we do not charge any restocking fees for returns.

Q4: Can I cancel my order?

Answer: You can request a cancellation before the order is processed or shipped. Please contact us at support@elvore.shop within 24 hours of placing your order. If the order has already been shipped, you may follow our 30-day return process after receiving the item.

Q5: What is your return policy?

Answer: We offer a 30-Day Return Window. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Return shipping is Free for all eligible returns.

Q6: When will I get my refund?

Answer: Once we receive and inspect your returned item, we will notify you of the approval. Approved refunds are processed within 7 Business Days back to your original payment method.

Q7: Which payment methods do you accept?

Answer: We accept secure payments via Shopify Payments, including:

Visa, Mastercard, American Express (AMEX), Discover, Diners Club.

Apple Pay, Google Pay (G Pay), and Shop Pay.

All transactions are processed in USD ($).

Q8: How do I track my order?

Answer: As soon as your order is dispatched, you will receive a shipping confirmation email containing your FedEx tracking number and a link to monitor your package's journey.

Q9: How can I contact customer support?

Answer: We are here to help! You can reach us via:

Email: support@elvore.shop (24/7).

Phone: +1 (866) 584-8320 (Available during business hours).

Business Address: 30 North Gould Street, Sheridan, WY 82801, United States.

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT).